FAQ
TERMS AND CONDITIONS
Last update on May 12th, 2023
These Terms and Conditions (this “Agreement”) is agreed to between CHROMATIQUE LAB, LLC. (“CHROMATIQUE”) and you, or if you represent an entity or other organization, that entity or organization (in either case, “you,” “your,” or “yourself”). The CHROMATIQUE-LAB.com site and other websites operated by CHROMATIQUE (collectively, the “Website”), which may be accessible through a mobile application, are produced and published by CHROMATIQUE LAB, LLC a Florida Corporation, whose registered office are at 11534 Satire Street, Orlando, FL 32832. The Website is hosted by Wix, 500 Terry A Francois Boulevard Sixth Floor San Francisco, CA 94158, USA, telephone: +1 (415) 358-08570.
The Website offers the ability for individuals to access certain information, data, and other content (“Content”) and use certain interactive functionality and services, including an online catalog of products and prices (“Services”) available through the Website. This Agreement applies to your use of and access to the Website and the Content and Services available through the Website. The Website is not intended for minors.
PLEASE CAREFULLY READ THIS AGREEMENT. BY ACCESSING OR USING THE WEBSITE OR ANY CONTENT OR SERVICES, OR BY CLICKING A BOX THAT STATES THAT YOU ACCEPT OR AGREE TO THIS AGREEMENT, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, CHROMATIQUE IS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE WEBSITE OR ANY CONTENT OR SERVICES ACCESSIBLE THROUGH THE WEBSITE AND YOU MUST NOT ACCESS OR USE THE WEBSITE OR ANY CONTENT OR SERVICES.
Unless you later enter into any other agreements with CHROMATIQUE regarding the Website or any Content or Services, this Agreement is the complete and exclusive agreement between you and CHROMATIQUE regarding your access to and use of the platform and all Content and Services. This Agreement supersedes any prior agreement or other communications between you and CHROMATIQUE relating to your use of and access to the Website and any Content or Services.
Returns & Refunds Policy
Returns are accepted on a case by case basis. You have the option to return, free of charge, any product ordered that has been received defective or damaged upon our service center review, 30 days of its date of receipt. CHROMATIQUE offers one type of return: online.
The product must be returned in exact condition received, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
CHROMATIQUE does not offer exchanges.
Terms of refund:
The quality check of your return will take place within 3 business days after receipt of the product(s) at our workshop.
Kindly note, the maximum period for your refund to be processed is 14 business days after receipt.
An email confirming the refund will be sent to you by email. Please allow 3 business days for your financial institution to reflect the refund to your account.
The refund will be made according to the original payment method and in the same currency as that used upon payment of the order.
1. DEFINITIONS.
Terms used in this Agreement have the definitions given in this Agreement.
2. TERM.
This Agreement is entered into as of the earlier of the date you first access or use the Website or any Content or Services and will continue until terminated as set forth herein.
3. ELIGIBILITY.
You must be 18 years or older to access or use the Website or any Content, or Services. By accessing or using the Website or any Content or Services, you represent that you are at least 18 years old. The Website is intended to be used only by individuals and entities that can form legally binding contracts under applicable law. By accessing the Website or any Content or Services you agree that you meet these eligibility requirements.
4. MODIFICATIONS.
CHROMATIQUE reserves the right, at any time, to modify the Website or any Content or Services, with or without notice to you, by making those modifications available on the Website. CHROMATIQUE also reserves the right, at any time, to modify this Agreement. CHROMATIQUE will inform you of the presence of any changes to this Agreement by posting those changes on the Website or by providing you with notice through the Website. Any modifications will be effective immediately upon posting on the Website or delivery of such notice through the Website. you may terminate this Agreement as set forth below if you object to any such modifications. However, you will be deemed to have agreed to any and all modifications through your continued use of the Website or any Content or Services following such notice period.
5. ORDERS AND TERMS OF SALE.
The Website displays an online catalog of products and prices. You may be permitted to place orders seeking to purchase products and other offerings (“Products”) available for sale on the Website (whether in the form of an online order submitted through the Website or an order submitted by way of email, phone, or other form permitted by CHROMATIQUE, an “Order”). All Orders are subject acceptance by CHROMATIQUE, in its sole discretion. In addition to this Agreement, your purchase of any Products is governed by the terms displayed on the Website in connection with each Product and any additional terms provided to you in connection with your Order or any acceptance of your Order provided by CHROMATIQUE (the “Terms of Sale”). By placing an Order, you agree to be bound by the Terms of Sale with respect to that Order and all Products included in that Order. If this Agreement conflicts with the Terms of Sale for any Order, the Terms of Sale will govern and control with respect to the Products provided to you under that Order. Risk of loss and title to any Products you purchase pass to you upon delivery of those Products to the applicable carrier. If a Product is listed at an incorrect price or with incorrect information, CHROMATIQUE shall have the right to refuse or cancel any Order placed for those Products, whether or not the Order has been confirmed or your credit card has been charged. If your credit card has already been charged for an Order and your Order is canceled, CHROMATIQUE will promptly issue you a credit in the amount of the charge.
6. OWNERSHIP.
The Technology, all additions, improvements, updates, and modifications thereto, and all intellectual and proprietary property rights, including all copyrights, trademarks, service marks, trade secrets, patent rights, moral rights, and rights in data and databases (“IPR”), in and to the Technology are and will remain the sole and exclusive property of CHROMATIQUE and its third party providers. You receive no ownership interest in or to the Technology and you are not granted any right or license to use the Technology itself, apart from your ability to access the Website, Content, and Services under this Agreement.
7. CHROMATIQUE MARKS.
The CHROMATIQUE name and logo, and all names and logos displayed on the Website, through the Services, or in any Content, are trademarks or service marks of CHROMATIQUE and its affiliates and third party providers. You are granted no right or license to use any such trademarks or service marks. Any use of such trademarks or service marks without CHROMATIQUE’s express written consent is strictly prohibited. CHROMATIQUE reserves the right to claim damages in the event of counterfeiting and more generally of infringement upon its IPR. Similarly, you shall refrain from infringing upon any property rights, particularly IPR, which may be held by any company in the group to which CHROMATIQUE belongs. Any use whatsoever of CHROMATIQUE’s IPR and/or any other Content is subject to the express authorization of CHROMATIQUE or the holder of the IPR concerned.